Privacy Policy

Last updated: May 4, 2026

Elixora Direct ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have.

The data controller for orders and support requests is the Ukrainian seller Sole Proprietor Porvan Olena Volodymyrivna, Tax ID 2908223901. Contact details are published on the Contact page.

1. Data We Collect

• Identity data: first and last name.
• Contact data: email address and phone number.
• Delivery data: U.S. shipping address and billing address.
• Transaction data: orders, amounts, statuses, and product details.
• Account data: login email and encrypted password.
• Technical data: IP address, browser, device, and site usage.
• Communications data: messages you send to us.

2. How We Use Data

• Process orders, payments, U.S. delivery, returns, and support requests.
• Send order confirmations and delivery updates.
• Maintain your account and site security.
• Comply with the seller's legal, tax, and accounting obligations.
• Improve the service using aggregated analytics.

3. Payment Processing

Payments are handled through LiqPay. We do not receive or store full card numbers, CVV codes, or payment credentials. We receive only payment status and transaction references.

4. Cookies

We use essential cookies required for the site to work. Analytics or functional cookies are used only where permitted by law or your preferences.

5. Data Sharing

We do not sell personal data. We share data only where needed:

• with delivery services to fulfil U.S. shipments;
• with the payment provider to process payment;
• with IT providers for hosting, email, and service support;
• with public authorities when required by law.

6. Retention and Security

We keep data only as long as needed for orders, support, security, accounting, and legal duties. We use HTTPS, access controls, and organisational safeguards to protect data.

7. Your Rights

You may request access, correction, deletion, restriction, or withdrawal of consent where applicable. To contact us, use our Contact page.